Thank you for shopping with MAVIRA. This Shipping Policy explains how and when your order will be shipped.

1. Order Processing Time

• Orders are processed within 2-5 business days after payment is confirmed.
• Orders are not shipped or delivered on weekends or holidays.
• During high-volume periods, processing times may be slightly delayed.

2. Shipping Rates

• Shipping fees (if applicable) will be calculated and displayed at checkout.
• Occasionally, we may offer free shipping promotions, which will be clearly stated on the Site.

3. Estimated Delivery Time

• Estimated delivery time consists of processing time + shipping time.

• Standard Shipping: 7-14 business days (depending on destination).Please note that delivery times are estimates and may be affected by customs clearance, local postal services, or other factors beyond our control.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.
  Please allow 24–72 hours for tracking updates to appear.

5. Customs, Duties, and Taxes

• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
• We are not responsible for delays caused by customs clearance.

6. Lost or Delayed Packages

• If your order has not arrived within the estimated delivery time, please contact our Support Center.
  We will assist you in tracking your shipment or resolving the issue.

7. Incorrect Address

• Please ensure your shipping address is correct at checkout.
  We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

8. Contact Us

• If you have any questions about our Shipping Policy, please contact us at:
  Email: xuanyibu01@outlook.com

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged or defective
• You received the wrong item
• The item is unused and in its original condition

To be eligible for a return:

• The product must be unused, unworn, and in original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Personal care products
• Intimate or sanitary items
• Items marked as “Final Sale”

This is especially important for maternity and baby-related products.

Return Process

To initiate a return, please contact us at [your support email] with:

• Your order number
• Reason for return
• Photos (if the item is damaged or incorrect)

Our customer support team will review your request and provide return instructions.

Please do not return items without contacting us first.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Return shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:

• Refunds will be processed to your original payment method.
• Please allow 5–10 business days for the refund to appear.

Original shipping fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at [your support email].

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Then contact us if the issue persists.

Contact Us

If you have any questions about our return and refund policy, please contact us at:
xuanyibu01@outlook.com