Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective
- You received the wrong item
- The item is unused and in its original condition
To be eligible for a return:
- The product must be unused, unworn, and in original packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Personal care products
- Intimate or sanitary items
- Items marked as “Final Sale”
This is especially important for maternity and baby-related products.
Return Process
To initiate a return, please contact us at [your support email] with:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our customer support team will review your request and provide return instructions.
Please do not return items without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Return shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for the refund to appear.
Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at [your support email].
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Then contact us if the issue persists.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
xuanyibu01@outlook.com